Shipping policy
Shipping Policy
We want you to know exactly what to expect after you place an order. Please read this policy carefully before buying — it explains our processing and delivery times in full.
Order processing
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays begin processing the next business day. You will receive a confirmation email as soon as your order is placed.
Delivery times
Our products are shipped directly from our supply partners. Because of this, delivery can take longer than same-country warehouse shipping. Estimated delivery times after processing:
- United States & Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Australia & New Zealand: 10–20 business days
- Rest of world: 12–25 business days
Total time from order to doorstep is therefore typically 8–18 business days, and up to 28 business days for some destinations. These are estimates, not guarantees.
Shipping costs
Shipping costs are calculated at checkout and shown before you pay. Promotional free shipping, where offered, applies to standard delivery only.
Tracking your order
Once your order ships you will receive a tracking number by email. Tracking can take 3–7 business days to show its first scan — this is normal and does not mean your parcel is lost. You can check your order status any time on our Track Your Order page.
Split shipments
If you order more than one item, they may arrive separately and on different dates at no extra cost to you. You will receive separate tracking numbers where this applies.
Customs, duties and import taxes
Orders shipped internationally may be subject to import duties, taxes or customs fees levied by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the recipient. Customs policies vary by country; please check with your local customs office if you are unsure.
Delays
Delivery estimates may be affected by customs inspections, carrier backlogs, severe weather, public holidays and other events outside our control. We cannot be held liable for delays caused by these circumstances, but we will always help you trace a delayed parcel.
Incorrect addresses
Please check your shipping address carefully at checkout. If you notice a mistake, contact us within 12 hours of ordering and we will correct it if the order has not yet shipped. We are not responsible for orders delivered to an address supplied incorrectly by the customer, and such orders are not eligible for a free replacement.
Lost or undelivered parcels
If your order has not arrived 30 business days after dispatch, contact us and we will investigate with the carrier. If the parcel is confirmed lost in transit, we will send a free replacement or issue a full refund.
Damaged on arrival
If your item arrives damaged, email us within 7 days of delivery with photographs of the item and its packaging. We will arrange a replacement or refund at no cost to you.
Contact
Questions about shipping? Reach us through our contact page and we will reply within 24–48 hours on business days.