Terms of service

Terms of Service

This website is operated by WalkWise. Throughout the site, the terms “we”, “us” and “our” refer to WalkWise. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

1. Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

2. General conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

3. Accuracy of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

4. Products and pricing

Prices for our products are subject to change without notice. We have made every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your screen's display will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to limit the quantities of any products we offer, and to discontinue any product at any time. We do not warrant that the quality of any products purchased by you will meet your expectations.

5. Medical and safety disclaimer

Our mobility products are general consumer aids. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition. They are not a substitute for professional medical advice, physiotherapy or a prescribed mobility aid. If you have a medical condition affecting your balance, strength or mobility, please consult a qualified healthcare professional before use. Always use the product on stable ground and within its stated weight limit.

6. Billing and account information

We reserve the right to refuse or cancel any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information so that we can complete your transactions and contact you as needed.

7. Shipping and returns

Delivery timeframes, customs charges and lost-parcel handling are set out in our Shipping Policy. Returns, cancellations and refunds are set out in our Refund Policy. Both form part of these Terms of Service.

8. Third-party links

Certain content, products and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials, and we do not warrant and will not have any liability for any third-party materials or websites.

9. Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

10. Errors, inaccuracies and omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

11. Prohibited uses

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to infringe upon our intellectual property rights or those of others, to harass or discriminate, to submit false or misleading information, to upload viruses or malicious code, to collect or track the personal information of others, or to interfere with the security features of the Service.

12. Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. The Service and all products delivered to you through the Service are provided “as is” and “as available” except as expressly stated by us. To the maximum extent permitted by law, our liability shall not exceed the amount you paid for the product in question. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including your statutory consumer rights.

13. Indemnification

You agree to indemnify, defend and hold harmless WalkWise and our affiliates, partners, officers, employees and suppliers from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

14. Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity of any other remaining provisions.

15. Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use our site. If in our sole judgement you fail to comply with any term of this agreement, we may terminate this agreement at any time without notice.

16. Changes to these terms

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

17. Contact information

Questions about these Terms of Service should be sent to us via our contact page.